By Pablo Barrera / Archive photo by Pablo Barrera
QUETZALTENANGO – Maintaining safety and order during periods of high vehicular and pedestrian traffic, such as Holy Week or Independence Day festivities, is a priority for authorities and emergency services in the "City of the Star."
Having quick access to assistance numbers not only facilitates the resolution of domestic incidents but can also make a difference in critical situations. Below is the updated directory of basic services, security, and tourist assistance in Xela.
🛠 Basic and Municipal Services
To report power outages, water leaks, or infrastructure issues, the municipality provides the following direct lines:
- Municipal Electric Company (EEMQ): 7767-4093
- Municipal Water Company (EMAX): 7767-2000
- Drainage Maintenance: 3159-9708 (Contact via WhatsApp)
- General Cemetery Administration: 7761-4038
🚑 Emergency and Medical Services
In case of accidents, medical transfers, or fires, these are the national and local numbers based in Quetzaltenango:
- Volunteer Firefighters: 122 (National) / 7761-2002 (Local Station)
- Guatemalan Red Cross: 125 (National) / 7761-2746 (Xela Delegation)
- CONRED (Disaster Management): 119
👮 Security and Visitor Assistance
To ensure a peaceful stay for national and foreign tourists visiting the Historic Center and the surrounding department:
- National Civil Police (Station 41): 5528-5959
- DISETUR (Tourist Security Division): 5423-8500
- INGUAT Assistance: 4796-2775
Safety Recommendation: Citizens and visitors are suggested to save these contacts in their phonebooks under the prefix "Emergency" for immediate search in case of need.
Prevention is the key to enjoying the traditions and architectural beauty of Xelajú with complete peace of mind. This directory remains valid for permanent public consultation through official information channels.
